FAQ’S – FREQUENTLY ASKED QUESTIONS

WHAT IS THE LAS ROZAS VILLAGE GIFT CARD?

It is a prepaid Gift Card that can be used at participating boutiques in Las Rozas Village.

IS THE LAS ROZAS VILLAGE GIFT CARD A CREDIT CARD?

No, the Gift Card is a prepaid card that can be loaded with any value from €5 to €250 for online purchases or from €5 to €250 (subject to approval) when purchasing in person from the Tourist Information Centre at Las Rozas Village.

HOW CAN I PURCHASE A LAS ROZAS VILLAGE GIFT CARD?

You can purchase a Gift Card online at www.LasRozasVillage.com/giftcard or in person from the Tourist Information Centre at Las Rozas Village.

HOW DO I PURCHASE A LAS ROZAS VILLAGE GIFT CARD ONLINE?

To purchase the Las Rozas Village Gift Card online visit www.LasRozasVillage.com/en/guest-services/chic-travel/shop/gift-card and select the value and quantity of Gift Cards you would like to order up to a maximum value of €300 per transaction. You will then be asked to supply the following information:
1. The recipient’s name
2. Your preferred delivery method – either collect in Village or post to an address in Spain (noting postage charges will apply)
3. Your billing and credit/debit card details for payment

IS THERE A LIMIT ON THE NUMBER OF GIFT CARDS I CAN PURCHASE ONLINE?

There is no limit on the number of Gift Cards you can purchase online, however the total transaction value cannot exceed €300 per credit/debit card, per day.

To purchase multiple Gift Cards of the same value in the same transaction use the quick multi order tool by visiting www.LasRozasVillage.com/en/guest-services/chic-travel/shop/gift-cards. Please note all cards will need to be sent to the same delivery address.

HOW MUCH MONEY CAN I PUT ON A LAS ROZAS VILLAGE GIFT CARD?

For purchases online, choose a set value from €5 to €250. The total online checkout value cannot exceed €300 in one transaction, per credit/debit card, per day.
For purchases in person at the Las Rozas Village Tourist Information Centre; choose a value between €5 and €250.

CAN I AMEND OR CANCEL MY ORDER ONCE I HAVE PURCHASED THE LAS ROZAS VILLAGE GIFT CARD?

No, Gift Card orders cannot be amended or cancelled once purchased online.

DOES THE LAS ROZAS VILLAGE GIFT CARD COME WITH ANY PACKAGING?

The Gift Card will be presented in an elegant wallet with the Gift Card Value and expiration date hand-written on the back. The Recipient Name and Sender Name fields will be left blank for you to complete.

WHAT SHOULD I DO IF I AM HAVING TROUBLE PURCHASING A GIFT CARD ONLINE WITH MY VISA OR MASTERCARD?

Make sure the expiration date on your card matches the expiration date in your bank’s system. Also, the address on your credit or debit card statement needs to be exactly the same as the one you enter on the order.

If you are still experiencing difficulties please contact Customer Services on +34 91 640 49 00 during opening hours.

HOW WILL I RECEIVE MY GIFT CARD?

During the online booking process you can choose to either collect the Gift Card in the Village or have it delivered to an address within Spain (noting postage charges will apply).

IF I CHOOSE TO COLLECT MY GIFT CARD IN THE VILLAGE, WILL I NEED TO SHOW PROOF OF PURCHASE?

Yes, to collect your Gift Card in the Village you will be required to present a copy of your booking confirmation email and proof of ID on arrival at the Tourist Information Centre.

IF I CHOOSE TO HAVE MY GIFT CARD DELIVERED BY POST, WHEN WILL IT ARRIVE?

Delivery date will depend on the shipping option you selected during the online booking process. Details of the various shipping options can be viewed by visiting www.Las RozasVillage.com/en/guest-services/chic-travel/shop/gift-card and clicking on the Information tooltip next to ‘Select Shipping Option’.

WHAT IF I WANT TO ORDER GIFT CARDS FOR MORE THAN ONE RECIPIENT?

You may select different recipients. Once you have added a Gift Card to your Shopping Cart, you can then add another Gift Card for a different recipient. You will be asked to provide the delivery details for each recipient, or alternatively they can collect their Gift Card in the Village by presenting a copy of their booking confirmation email on arrival at the Tourist Information Centre.

Each recipient will receive a booking confirmation email detailing their name, unique booking reference number and the value of their Gift Card.

Please note different recipients cannot be specified if you choose to purchase multiple Gift Cards via our quick multi order tool.

CAN I ORDER A LAS ROZAS VILLAGE GIFT CARD TO BE SENT TO AN ADDRESS OUTSIDE SPAIN?

Unfortunately we cannot ship a Las Rozas Village Gift Card to addresses outside Spain. However, you can order a Gift Card online from the other Chic Outlet Shopping® Villages (excluding La Vallée Village in France) for delivery to recipients in the UK, Ireland, Italy, Belgium and Germany.

Please see below the Villages for the UK, Ireland, Spain, Italy, Belgium and Germany.
London, UK: Bicester Village – www.BicesterVillage.com/giftcard
Dublin, Ireland: Kildare Village – www.KildareVillage.com/giftcard
Madrid, Spain: Las Rozas Village – www.LasRozasVillage.com/giftcard
Barcelona, Spain: La Roca Village – www.LaRocaVillage.com/giftcard
Milan, Italy : Fidenza Village – www.FidenzaVillage.com/giftcard
Brussels, Belgium: Maasmechelen Village – www.MaasmechelenVillage.com/giftcard
Frankfurt, Germany: Wertheim Village – www.WertheimVillage.com/shopping-card
Munich, Germany: Ingolstadt Village – www.IngolstadtVillage.com/shopping-card

WHEN DOES MY GIFT CARD EXPIRE?

The value on your Gift Card expires 12 months after the date of activation. After this date the Gift Card cannot be used and any remaining balance will become invalidated.

HOW DO I CHECK THE BALANCE ON MY GIFT CARD?

1. Go to www.LasRozasVillage.com/giftcard and click on ‘Check your balance’. Or,
2. Call the number on the back of your Gift Card: +34 91 769 95 33.

CAN I ADD MORE CREDIT TO THE LAS ROZAS VILLAGE GIFT CARD?

No, but you can order a new Gift Card at www.LasRozasVillage.com/giftcard or from the Las Rozas Village Tourist Information Centre.

WHAT IF I WANT TO PURCHASE SOMETHING IN LAS ROZAS VILLAGE THAT COSTS MORE THAN THE VALUE OF THE LAS ROZAS VILLAGE GIFT CARD?

The value of your Gift Card may be combined with cash when making a purchase. At the discretion of each merchant, the value of your Gift Card may also be combined with a debit or credit card.

WHERE CAN I FIND THE LAS ROZAS VILLAGE GIFT CARD TERMS AND CONDITIONS?

To access the full Gift Card terms and conditions please click here: www.lasrozasvillage.com/res/assets/documents/guest-services/giftcard-terms-and-conditions-en.PDF

HOW CAN I PLACE A CORPORATE ORDER?

For all corporate order enquiries pleasecontact +34 91 640 49 00.

CONTACT US

For general enquiries regarding the Las Rozas Village Gift Card please contact us on+34 91 640 49 00.

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